Payment Help Center

Goods Sort Paradise - Goods Sorting Match‑3 Game

Common Payment Issues

I made a purchase but items have not arrived in‑game
Please wait 5‑10 minutes for order synchronization. If you still do not receive your purchase, please submit a support email with the following information:
  • Order receipt / screenshot
  • Device ID of your game
  • Game version
  • Brief description of the problem
How do I request a refund?
Please contact us for refund requests. We will process your application within 3 days.
Why was my payment declined?
Payment failures may be caused by insufficient balance, card region restrictions, network issues or store‑side risk checks. Please verify your payment method or try another network environment.
How to cancel auto‑renew subscription?
You need to turn off auto‑renew inside your App Store or Google Play account settings. Canceling will take effect in your next billing cycle. Existing subscription benefits remain valid until expiry date.
Can I transfer purchased items to another account?
Virtual currency, boosters and in‑game items are non‑transferable. Purchases are bound to your original game account.

Contact Support

If you encounter payment errors, order exceptions or other billing‑related problems, please email us.

Support Email: CaravaSombe@gmail.com

Response time: 1‑3 business days.